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| - I've had two experiences that have shaped my feelings about this store. The last one ensures I will not shop there again.
The first one is a good experience. We buy large, expensive bags of cat food. About halfway through a bag that we bought from there, the food went rancid; you could smell the acrid odor a mile away. The woman working there was kind enough to give me a full bag free in exchange for the half bag. Great service!
However, they do not keep this particular food in stock, so we have to order it every time. I ordered a bag on a Wednesday, and was told it would be there the following Wednesday. My wife calls on the day it's supposed to be ready, only to be told to check back Thursday or Friday.
Friday comes around, and she goes to the store to pick it up. When she goes to pick it up, they have a bag, but is told by a male employee that it's already promised to someone else who called on Saturday.
At this point, we are out of cat food, and have to drive to Surprise to another store that keeps it in stock. A huge inconvenience for us.
So. If they have it in stock? Sure. Special orders? Forget about it. Too slow, and unreliable.
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