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  • I was referred to Simonmed by my doctor. I went in to have a MRI done on 2 parts of my body. First of all the staff was very unprofessional. A technician walked into the waiting room while I was sitting there and proceeded to ask another older woman why the doctor had ordered tests for her. He then proceeded to ask several questions about her past health. He was completely disrespectful of her privacy. After I was called back and asked to change a different technician asked me the same thing out in the hall with another customer sitting nearby. If you have ever had a MRI you know how loud the machine is while you are lying in it. They gave me a pair of earphones that are meant to block out the noise and play music through them. The earphones were horrible. The only time the music could be heard was whenever the machine would stop and they did not block out the noise at all. The one positive thing was that they did move me in and out of my appointment quickly. I have had a MRI before at another business and the difference in the whole experience was night and day. Simonmed needs to brush up on their customer service skills and they way they deal with their patients. I would not go back there again.
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