I am super bummed! I was excited to find a pool company that was close to my home with really good reviews. I contacted the company to discuss rust colored stains that showed up rather quickly on my pool floor. The owner was very nice on the phone and offered to come over first thing the next day to provide me with a free evaluation. The next day came and I didn't hear anything by 5pm so I called the company. The owner apologized sincerely and noted that he completely forgot to come over. :(
I totally get that mistakes happen so I accepted his apology and we agreed that he would stop over the next morning between 7:15-7:45am. The day came and again by 3pm, I hadn't received a visit nor had I received a phone call so I contacted the company again only to receive another apology that he totally forgot about our appointment. He offered to be over in approximately one hour.
I can handle forgetting once however twice is unacceptable!! If he can't show up for an initial visit how on earth could I count on this company to show up and maintain my pool!
Please note 2 stars instead of 1 because the owner was very pleasant on the phone and did apologize.