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  • My first appointment was with a genetic counselor. I checked in for my appointment, and by checking in I mean signing my name on a piece of paper that goes without being checked. The front desk doesn't even acknowledge your presence . I gotten there 15 minutes before the time they told me and after signing in I took a seat. I sat there for probably 10 minutes before I re approached them. I asked them if I would need to complete some kind of paperwork since I was a new patient and I had already been here 10 minutes. They handed me a pile of forms to be completed..a literal pile! I am pretty quick when it comes to paperwork and let me tell you, I speak the truth when I tell you it took me 30 minutes to fill out all their documents. Many of there questions were repetitive! I refused to give them my husbands SSN since I had the insurance identification. Front desk girl argued with me stating they would not bill my claim without it. I reiterated that I was the patient, for which I gave her mine, there was no need for my husbands. She refused to budge on the matter, even after I pointed out that insurances provide members with ID numbers for this exact reason. She stated the only way their software could bill was with the SSN. (Perhaps you need some updated software!) I was then told to go ahead and walk back to an area where the genetic counselor could be located. I sat with Barb who took the time to speak with me and answer all my questions. She provided me with literature that pertained to my situation. I really appreciated the time she took to help educate me! My next appointment started much of the same way, in acknowledged until it was time to collect my copay. Waited about 45 minutes past my appointment time. I was then called back for what I thought was a consult with Dr Fluery (mainly to discuss preventative breast exams) Being led into an exam room I was told to undress from the waste down...um no! I told the nurse I was under the assumption I was here for a consult about the upper half, not the bottom half. I received a blank look of confusion so I repeated why I was there. I waited for another half hour once in the exam room. Upon her entry, Dr Fluery seemed confused as to why I was here as well. I explained that I needed a plan for prevention and monitoring my breast, her response.. I don't do anything with breast! Ok..well now I understand the confusion! I'm not sure why I was referred here and why I wasted an hour and half of my life not to mention the time off from work I missed for all this! Such miscommunication from the front desk! I told her I want sure why I was scheduled for an exam of my vag if I have an OB to do this and the referral was for a consult. I requested my copay back and my insurance not to be billed. I'm quite relieved actually that I don't have to return to this office. The location is quite shady and the staff is rude and unwelcoming. I did enjoy speaking with Barb and Dr Fluery was very compassionate and I believe she would have been a great provider for me had it worked out!
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