30' x 16' pool drained (day1) chipped and cleaned out (day2) replastered (day3) and refilled (day4,5). Excellent response to questions and concerns. A supervisor was at my house within one hour of an (unfounded) concern and answered my question with professionalism and in a way I could understand. Everything was smooth and the paperwork was done immediately (with help of email).
The only thing I could mention on the down side was that the dust was everywhere and not cleaned up on my hot tub cover, benches, tables, etc. Also, the mixer broke down right at the end of the job and it made a small mess in my grass splattered my mailbox and trashcan and whitened the blacktop. There was a good attempt to clean it all up, but it was not completely gone. For $3300.00, I should expect pristine, but I'm not disappointed with the overall service and workmanship. I would recommend this company to my family and friends. Now let's see if it lasts 10 years like the original plaster!