Overall I was happy with the quick service I received from Freddie. I had a leaking backflow valve. He didn't have the part available so he quickly went to the supply store and got what was needed. I wasn't at the house so he took pictures with his phone to send me the before and after. My only complaint is that he was not able to take my credit card on the day of the transaction. He said he normally does but was in the process of getting a new reader.