Okay so this was our first time here and I'll make an update with our next appointments! We had a great experience! I called and spoke with someone friendly who got us scheduled rather quickly and conveniently! We went in and got there a little early and met with our groomer Jessica who chatted with me about our cat and the cut and heard me out and made suggestions and everything felt great, she took him back early and let me know about an hour and and a half sounded perfect I went and ran my errands and got a call right on time and picked my little guy up! He seemed happy and looked beautiful... it's definitely a challenge to find a great cat groomer so I had expectations but was interested since I had seen they groomed cats based on some of their photos! Not only was his cut done very well but he smelled amazing seemed comfortable and was very clean ears and all! Everything you'd expect but don't sometimes get! Thank you so much Jessica we will be back!