Had a great mani-pedi with a friend. The staff person did a great job, 2 weeks later the shellac and pedi have held up reasonably well - even after a 5 day hiking trip. I did not book the reservation but I think it was relatively easy for my friend. My only complaint is with the building - there was no air conditioning running and we were sweaty by the time we left, not a pleasant experience. Would try again with the same nail tech.