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  • The branch manager threatened to call the police when I asked a question about their change-making policy. Here is what happened: I do not bank with Bank of America. But I used their ATM and paid the $3.00 fee. The ATM gave me a $20 bill. I entered the bank and asked for change for the $20 bill I just paid for. They said it was not their policy to make change for non-customers. I said that I was a customer because I just paid them $3.00. They said again that it was not their policy to make change for non-customers. I asked why not. I was asked to leave. I said it was a simple question and asked again - I honestly just wanted to know. I was then told that they would call the police if I didn't leave. The other two employees started to chime in. Everyone got really mad when I wouldn't just leave, and started raising their voices at me (I did not raise my voice or get mad - I only asked why they wouldn't make change). It was all very, very strange. So I left.
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