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| - Long story short, my iPhone of less than six months started having software problems a few weeks ago. Freezing up, etc. One day, it stopped turning on altogether.
I was able to make an appointment for the next day at 9:20 am. I had to wait a few minutes, but nothing unreasonable. The man who helped me, Jordan, was great. He listened to the problem, tried a couple different things to fix it, and explained everything he was doing as he went along, as well as what he thought might be wrong with the phone.
Although he wasn't able to fix it, he was able to hook me up with a brand new phone. I received a new phone on the spot, and he even helped me to activate it and back my contacts up before I left the store.
Jordan was very friendly and joked with me the whole time. Very understanding and helpful.
Very fast service. I was in and out with a brand new phone in less than 30 minutes.
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