Actually went back less than a week ago to pick out new frames. It was a FUN & GREAT experience! The whole staff got involved in their opinion of the new frames! Have never experienced that before. I am the type of person who needs other opinions on different things I buy. The whole staff is wonderful! So I got the call yesterday that my glasses are READY! Picked up glasses today. Great looking style frames! Again the whole staff talked to me and made me feel welcome! Even Dr. Melissa Gramlich took time to visit with me! Definitely cannot beat the service you get here! GREAT OFFICE!!