I've been here many times. I can compare to Aroma downtown Toronto, North York on Yonge/Sheppard and Fairview mall. The coffee is pretty much like any other Aroma I've been to. I find that the brewed coffee is pretty bland, but not the worst. I've tried their food before. It's ok quality. Kinda pricy for a sandwich. The seating is comfortable and a reasonable environment to get work done or have a conversation.
Service:
The service has been iffy. Sometimes they're attentive and pleasant. Other times I have seen their employees on the job texting on their phones in plain sight and I'm not a big fan of that... Especially when I'm standing right in front of the cashier waiting to be served.
The cleanliness of the floors and tables has also been hit or miss depending on what time I have come. Considering I come to do work or have a meeting with someone, it's a bit distracting..
Lasting Impressions:
If you frequent the area, you know there's currently not much coffee selection in a walkable distance nearby (at the time of writing this post). Nowadays if I have lunch in the area, I look at the time and think to myself, do I have enough time to get my coffee elsewhere? If I'm not desperate for caffeine.. I usually just skip this place and drive to another coffee place.