I was there today and I knew exactly what I wanted to buy. I had to hunt down a sales staff and then they told me I needed to speak with a 'product specialist'...when I finally got to talking to a sales rep, it was if he was trying to be my best friend...just didn't feel like making small talk...all I wanted was to make a purchase and leave. To boot...they were out of stock of what I wanted. I think the apple store system is broken. Finally I didn't appreciated having to interrupt store employee pow wows in order to speak with someone who could help me. I am going to limit any purchasing of an apple product to the web... It's too bad the products are so great because I did not enjoy my experience at the store.