The food has always been amazing. Kitchen staff is great. The kitchen staff actually does some of the delivery.
I had used this place a bit and my interest has waned due to courtesy of staff taking the orders. I previously read some of the negative reviews and felt very confused. I had always been happy with the quality and wasn't put off by interactions. Through time, the individuals taking the orders over the phone and at the site have helped me understand the collective feel of this place. Not sure if they are trying to lose money on purpose or what. If so, they are headed in the right direction.