I stopped by with a friend on a Saturday afternoon and the place was quite busy. We thought this boded well so we made appointments for later in the day. However, when we returned, all the technicians were busy and our "appointments" were meaningless. We waited over half an hour and then had to leave as we had other plans. When we let them know we'd be heading out sans manicures, they were not pleased and insisted several times they could "get it done." One technician went so far as to offer to take both of us at the same time even though she had just started another woman's nails less than 10 minutes earlier.
I do not go to get manicures to just "get it done" in like 10 minutes. I would do my own nails then. In fact, they could not have gotten it done that fast as we both wanted designs, not that anyone asked. I found this experience very disappointing as the prices were reasonable and the reviews favorable. I just cannot bring myself to support a shop where I felt like just a means to a paycheck.