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| - The customer service at China Hot Wok, located at: 7121 W Craig Rd, Las Vegas, NV 89129, really lacks....., well, customer service.
We used to enjoy the restaurant based mainly on its convenient location. The food has always been good in my husband's opinion, and alright in mine and the kids. The price is in line with other Asian restaurants that have better tasting food, but as I said the location was really what helped this restaurant. Especially due to a sudden lack of transportation.
On the plus side the food does consistently remain alright.
We had not visited in a while, but did order from them twice within the last three weeks. The first time we waited just over an hour and 45 minutes for a delivery order. I called at the point of just about an hour wait and was told that it was on it's way. I called again at that hour and 45 minute mark to be asked to confirm the address, which they did have correct, but I was told the order was back in the restaurant. Completely frustrated, and now had a famished family I stated to never mind the delivery that I would come pick it up. There was no real apology or empathy shown. The food was alright in the end of it all. My husband's order was better, and something we hadn't ordered in the past.
About a week later we place a pick up order & ordered the Ginger Beef again as we did like my husband's. Only this time it was not nearly as good and didn't taste like Ginger at all. It didn't really taste like anything other than plain beef. I called to confirm what we had ordered, let them know it wasn't flavored at all and that we still had the full order. They made no apology, or effort. All that I was told was to ask for extra Ginger on our next order. She completely missed the fact that we had a $40.00 order of Ginger Beef in front of us that missed the mark entirely. Claerly the ginger had been forgotten during preparation. She seemed to be relying on the communication gap, and the order being lost in translation. I was repeatedly asked to just order it with extra ginger next time.
The fact of the matter is, I simply won't place another order. There won't be a next time. It has been about a week since the incident, but because I am still a bit heated over it all and with a recent request from Google to share our experience, I figured I may as well.
I don't recommend this particular China Hot Wok based mainly on our last two visits. Although I frankly don't care for it much in general anyway.
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