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  • My father passed away suddenly in October. I am the personal rep of his estate. He had a bank account at BoFA. I went to this location and worked with David. I get in his office and he's blasting his music. I love rap as much as the next person but after telling him about my father he continues to let his music play which is offensive (cussing) and loud. I told him I needed an estate account per my lawyer. He instead tries to talk me into having a check sent to me for the balance. I told him again I needed an estate account. During my time there he was cussing and making in appropriate comments. He said I wouldn't have access to the money until Monday (The date I was there was a Friday) because a person can't open and close an account the same day. This is not what I was told at another branch but I didn't argue. I asked to set an appointment for Monday. He instead insisted that I text his "personal cell phone". Monday comes and I text him around 430p AND call him (he didn't answer so I left a VM)as I was busy all day and he texts back at 4:57pm and tells me it's too late they close at 5pm. I'm pretty upset at this point. I tell him via text since he wouldn't return my call that I would have preferred to set an appt. He said "that's why I was setting the expectation that I will work around you". I ask if he can please set an appt for me for Tuesday and that I'd prefer to work with someone else. He ignores my request and continues to text me that this is my fault I wasn't able to come in. I tell him I want to speak with a manager and would like his managers name he texts back (Nope sorry can't do that). He finally calls me (it's going on 520-530 now) and finally sets an appt for the following day. My mom and I come in the next day (I didn't feel comfortable going alone), he is extremely rude. I was trying to use his pen and it fell apart when I took the cap off I said "oh no your pen broke" he replied "or maybe you broke it" in a ridiculously condescending tone. Then as I'm looking at some of the paperwork he snatches it away from me and walks out of the office without saying a word. When he comes back I ask him for the numbers that were on the paperwork. He let out a big sigh and said "fine I'll have to pull up your account" as if I was inconveniencing him. Then I ask to pull out some money and he says I'll have to wait in line for a teller. I told him that was fine. The amount I wanted was over 7k. A coworker overheard us talking and said I could only take out 7k but that they could order us the full amount and it would be there by the end of the week. I declined. I asked if 7k was the daily limit. She said yes unless I use a special ATM as that would allow 10k but I didn't have a debit card since the account was brand new. Fast forward a day, I decide to go to a different branch to pull out money. They tell me that there is no daily limit if you're at a branch and I was able to take out well over 7k. The customer service there is terrible. I feel like David should have let me work with someone else, if I wasn't just trying to be done with this mess I would have made a bigger deal at the branch when I was there but with the way he was acting I don't think that would have gotten me anywhere.
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