I am very, very picky about who I leave my pets with and I was completely happy with Out-U-Go! We took a carribbean cruise which cut off our ability to call home. We had the sitter stay overnight and the house and it was the best decision. Leona emailed us multiple times a day to keep us updating on how our animals were doing while we were gone. I was finally able to take a vacation where I wasn't worried about the pets the entire time! We will definitel be using them in the future!