| rev:text
| - We don't come here a lot, but I feel like I can say we come here enough to know that our experience tonight was not up to par.
First, we all know Red Robin has bottomless fries, as that is what they promote. Second, we all know that literally almost every menu item comes with the option of bottomless fries.
Which brings me to my point...
We sit down with our 3 kids and to keep them happy/entertained, we always order them the fries as we are going to order fries with our entree and kids meals. Plus, nobody wants to listen to their kids complain about how they want fries, so too keep the kids happy (5 year old twins) we just get a basket of fries for them to start with; which has never been a problem in our umpteen visits to various locations in various cities. However, Our server (skylar I think) decided to make this a big deal. He said no the fries are made to order and that he cannot bring them out before the entree, but will see if there are any left over he can bring to the table. Obviously, we are taken back as we are all going to be ordering fries with our meals, but whatever. So we order our entrees and obviously we all order fries and then 5 or so minutes later the waiter brings a basket of fries and says hey, I was able to grab some old fries for you. We thought to ourselves he was joking, but no, they were old fries. It was literally a basket of old, soggy fries. So we had to awkwardly call him back and say hey, since we have ordered our meals can we get some fresh fries so our kids don't eat old fries that feel like they have been sitting for awhile; I mean again, this place totes bottomless fries - I wouldn't expect you to have fries on tap, but you literally (yes I used this word again) brought our family a basket of old fries and even announced that these are old fries.
So time goes by and we notice that the place isn't that busy, but it is taking awhile for food to come and when we get it, it was fine, it was a burger and chicken sandwich from RR, won't win any awards, but wasn't bad either. However, the kids Mac and cheese was barely room temp and when we got another one, the same thing, room temp. I would have loved to talk to the manager, but he was hanging out by the expedite window, I think he came on the floor once during our visit, but ran no food, did not touch tables, nor engage with any guests. Keep in mind we were one of 5 tables here. Not sure if the food would've been warmer or come out quicker if he was helping expedite or run food, but I can tell you that the servers were doing everything themselves.
I know this is a lengthy review, but I am in the hospitality industry, specifically the f&b side and when we experience lack luster customer service and a management staff that doesn't really seem to care, it is frustrating to say the least. Especially when the manager (middle aged man with a beard and a thermometer in his back pocket - which doesn't seem like he uses) doesn't engage with guest or do anything to better the guest experience.
Highlight was the hostess, she was working Monday night 4/23. Highly engaged and friendly with kids.
I keep going back to the Mac and cheese as it was lacking heat that it makes me wonder if the chef just said who cares, a kid is eating it. Which is obviously a feeling that you don't as a parent.
Again, I know it's Red Robin and I am not expecting 5 star service but there are service standards that should be met and it was not this night. It works from the top down and I can tell you the guy running the show tonight is not in the people business
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)