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| - Terrible experience. We rented a car about 2 months in advance of our trip, but when our flight arrived in Calgary they told us that they had no cars and that there was no telling when they might have any cars available. There were a half-dozen people, who had all reserved cars, stuck without a vehicle for hours.
We took an early morning flight (and lost hours of sleep) so we could be at our destination on time. Instead of getting there, we had to wait 3-plus hours for a car to become available. On top of that, the folks at the counter were abrupt and unapologetic (the manager at least had basic manners and politeness, but was not able to be of actual help).
To Thrifty Customer Service Folks: At least *admit* that your company has botched things badly - and at least *pretend* like you care about the resulting problems this has caused for your customers. Some politeness would have gone a long way, too.
To Potential Renters: Avoid this company and this location. They obviously don't care about you or any of their other customers. Also: These guys will NOT allow a spouse to drive the vehicle, like most car rental companies I've dealt with, unless you pay an extra $11 per day. And if you book your car from another site (like carrental dot com), they will not even allow you to change which person is the driver or anything else about the rental. They are inflexible as a company and not polite about it either.
SUMMARY: I felt like I was stuck in an old Seinfeld episode:
*Jerry Seinfeld*: I don't understand. Do you have my reservation?
*Rental Car Agent*: We have your reservation, we just ran out of cars.
*Jerry*: But the reservation keeps the car here. That's why you have the reservation!
*Rental Car Agent*: I think I know why we have reservations.
*Jerry*: I don't think you do. You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them!
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