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  • what a negative experience! went there for my birthday dinner with my family... my steak was way under done, and then they refired my steak til it was completely dry... I can handle a bad food experience, but the manager's (Abby was her name according by my server) reaction "sealed the deal"... she acted "put out" that there was an issue, and then did the absolute bare minimum by taking my steak off the check... she knew it was my birthday dinner and no effort was made to redeem this experience... I don't think I would go back. additionally, my son's steak was over done and dry, but we didn't send it back cause he was "starving"... and one potato was literally the smallest I've ever seen in a Texas roadhouse while the other was a good size... we eat at the Texas roadhouse in Erie regularly, and always feel like a valued guest... not the case in Mccandless... I can handle a dinner error, but the management response was truly baffling... I'll choose to eat where we are treated like valued guests and not just a check. they may be busy now because they are new... I predict this does not remain the norm.
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