Excellent shop. I choose them based on their rating here and in particular on Kudzu where they had 70+ all highest ratings possible. The staff was friendly and knowledgeable. They showed me what needed to be replaced. Thought it was time to replace my brakes. Not being a "car-person", I always feel I am at the mercy of the mechanic. I thought I had a particular problem with my brake but it turned out to be something else that was very minor. I have since taken my other two vehicles to Family Auto for AC work and brake replacement and each time, great customer service, honest diagnostics and repairs, and genuinely caring individuals.
I use to dread having to bring my car to a shop because I always felt they would take advantage of me and overcharge or perform needless work. Not any more. I would only take my vehicles to Chuck. I cannot say enough good things about this shop.