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  • About 3-4 weeks ago I had to cancel my membership with the I Love Kickboxing location on North Rainbow Blvd., in Las Vegas. I had called the local number to see if this could be done over the phone. I received voice mail on two separate occasions and did leave messages each time - neither was message was returned. The third time the phone was answered by a very polite younger sounding woman that explained I must go into the location that I signed up at and that no set appoint need be made. I did just that one evening at around 7:15 p.m. I was told by the receptionist that I must wait for the instructor as she was the "only one" that could cancel a membership. So - I waited the fifteen minutes with my 3 year old daughter and wife. When the class was over a woman approached me who refused to offer her names other than to say she was the Assistant Manager. She went on to state that I would have to wait until she was done speaking to two perspective members providing them with sign-up information, (a conversation that had not yet started)... she assured me this would only be a minute or two and walked away while I was speaking to her. She talked to the two women for over an hour leaving me, my 3 year old, and wife waiting. It seem apparent that she hoped we would just leave and give up. She completely ignored me and when I attempted to politely speak to her again she turned away and continued on with her sales pitch to her perspective customers. After almost 90 minutes waiting she was clearly annoyed that I was still there family in tow. I explained at this point that I was upset and that it was ridiculous in my ming that we would be kept waiting that length of time. She became very smug and sarcastic and I replied that she was pissing me off now. She then began yelling at me and through her paperwork on the floor along with her pen. My 3 year old was visibly upset as was my wife and I. After a couple minutes of her talking to me about respecting her other wise she would not provide me with a cancellation at all... she then completed the cancellation form. For what amounted to literally less then 60 seconds of paperwork she forced my wife, 3 year old daughter, and myself to wait 90 minutes. When I asked if there was anything further I needed me to do her answer was "use the door". - I'll clearly will not be feeling the need to pay to be treated like that from this company ever again. ~ John V.
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