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| - The clerk told me I couldn't bring my service dog in, even after I informed her she was a service dog.
Another customer said to me, "How do I know she's a service dog? Can't I just bring my dog in? It seems like a good trick."
Offended, I tried to remain calm, and replied, "There must be a prescribed medical need for a service companion, and it must perform a service."
I asked for the manager, and explained the situation, and she replied, "Usually service dogs wear vests."
I let her know that ADA laws do not require the animal to wear any discernible markings, and employees are allowed to ask two questions:
1) IS THAT A SERVICE DOG?
2) WHAT SERVICES DOES IT PERFORM?
Ironically I was here to pick up a prescription for my service pet. The pharmacist recognized me, and was very kind. The pharmacy staff are the only reason why I'm giving a two stars. If it was just a pharmacy experience, I'd give 5 stars.
I was going to make several purchases here tonight, but my dog and I are always welcomed without question at CVS, so my business is going there.
I've been filling my prescriptions here for 5 years. I'll miss Stacie.
My dog's purpose is to lessen my anxiety, and being treated as I was, only upset me.
It was at the very least a disappointing experience. I surely can't be the only person with a disability coming to a PHARMACY.
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