It was my first time boarding my dogs of 6yrs. I was very nervous and saw that they have great reviews but I was unsure. The staff seemed very pleasant. I came to drop my dogs off and asked to see where they would be kept. I was met with a bit of hesitation despite it being an option.. They took me back through the "Bahamas' room which they said to put them in, I was very uncomfortable walking through, dogs looked dirty and were going crazy. It had the feel and appeal of a humane society. They thankfully took me through to a quieter room "Maui" and put them in a kennel run, that was indoor/outdoor. I left them their dog pillow and uncomfortably left.
When I returned to pick them up, the lady called in back and requested them picked up from Bahama's! I hope not! When my dogs came out they were dirty and smelled horrible. The dog pillow was filthy and stunk I almost wanted to throw it in the dumpster (I wish I had during the car ride ). When I put them in the car, my boyfriend and I gagged automatically. We had to pull over because the smell was so bad I thought I was going to puke. :( I washed the dogs and the pillow cover asap, but it took some scrubbing to get the grime off.
I do not know what went on but I am horrified by this. I look back on the reviews and they are mostly about the Veterinary side. My mistake!
I WILL NEVER TAKE THEM HERE, and I WOULD NOT RECOMMEND!