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| - I have been a loyal visitor of this establishment for 4 years, I would at least stop in every other week for dinner with my family and boast to my friends about their pizza, wings and burgers. Unfortunately yesterday will be my last visit to Ace's for at least a month or so... The place still has a nice atmosphere and SOME nice staff, however over the last year the waitresses we have come to know and like have all been let go for one reason or the other. The breaking point for me was the lack of quality control on their food and timing, while my son ordered a calzone that was edible it did have enough cheese and pepperoni for 2-3 calzones stuffed inside, some may not see that as a minus but it was just TOO MUCH. Our pizza however was served to us not cooked completely, the middle of the pizza had uncooked dough and I wish I could say this was the first time. I would be more sympathetic if they were busy but for a Tuesday night there was only one other table and some people at the bar and our pizza took over 40 minutes to make it to the table. When we pointed out to the "new" waitress she said, "oh you want it well done?" Our response was, "we just want it to be cooked" 15 minutes later it came out to us with a burnt bottom and burnt toppings, not edible. They took it off the bill but with the amount of time we were there we had to leave and unfortunately picked up fast food to take home. Over the last 3-4 months its been hit or miss with the pizza being cooked like this, trust me when it is done correctly it is fantastic which is why we keep playing roulette with this place. The other issue that has happened is that when we place our orders sometimes the items come back missing a topping here or there and when we ask where it is the popular answer is, "we are out". That seems crazy to me when you order a Chicken Club wrap and its missing avocado or bacon which is a main ingredient, I would like to know in advance so I can order something else. Chalk it up to wait staff that is always changing every couple of weeks and I guess that's where the issue may be but as a customer I should get what I order.
My first review of this place was back in 2013 when we first started coming there, great atmosphere, nice wait staff and great/pizza and burgers. Unfortunately I have to take a break from this place and hopefully things get better down the line...
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