This particular UPS store is so great that we continue to use it even though we've moved, and there are now two other UPS stores closer.
This was a big deal for us: we have a mail box here, and we moved right at the time that it was due to be renewed. At first, we held off renewing, and paid for 3 months at the UPS store closest to us now. We even began changing our address with banks, etc. But the difference between the stores was night and day. The service and people at the 8020 S. Rainbow location stand out so much that we decided to renew there, change back our address, and drive the extra distance.
The five stars is totally justified here because they're not just friendly; they go out of their way for us on nearly a weekly basis. It's little things like helping out opening a door when it's locked, or serving us even though it's a minute or two past closing. Plus, this is one of the few UPS Stores in the area with Sunday hours.
We use the UPS Store mail box for personal mail, and also for our new business which we're in the process of incorporating. We think the fees are very reasonable.