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| - Quick Look - Avoid at all costs on a busy weekend, they have a tough time keeping with demand in the kitchen. Second time eating here, and second time the order was messed up. Not going to be a third time for a ruined meal experience. Too many choices in this city.
In Depth Review: Decided to eat here on a Sunday in late April. We arrived to Red Rock at 12pm and the place was slammed. There were easily 300+ people waiting in line for the brunch buffet (shocking). We were taken back to find that there was even a line for the Grand Cafe. Even had the velvet ropes set up that you would find at a busy Vegas nightclub (ridiculous). After a 10 minute wait we were sat. Waitress took another ten minutes to greet us and take our drink order, we over looked that and she seemed nice. We placed our orders, nothing crazy - Eggs Benedict, Mediterranean Egg Frittata & Short Stack Pancakes (side).
So the wait begins, almost an hour after we placed our order, 45 minutes after the butter and syrup was brought to the table, the plates arrive. The eggs Benedict is ice cold, the hash-browns on the side undercooked and mushy. The Mediterranean Frittata was cold, the English Muffin on side Luke-warm. The only item up to par was the pancakes. So we were a little upset, and asked for them to please remake the eggs and serve us hot food. Cold cooked eggs is not what we wanted. The waitress said the kitchen was slammed and that the manager was helping plate the items and that she would speak with them. She also suspected that the pre-poached eggs Benedict was to blame. They are NOT cooked fresh to order apparently.
The female manager came out about ten minutes later to apologize and blamed it on 600 people checking out of the hotel at once. Said she would comp a round of drinks for us for our troubles (whatever). So we placed a drink order with waitress, guess what? That was also messed up. Sent over a drink we did not even order. We are having some bad luck, it was becoming laughable. Then the food comes out, and the Benedict is still not cooked properly, and the side of hash-browns is still undercooked and mushy. The Frittata was fine but my appetite was gone. At this point we just asked for the check. They comped the round of drinks (big deal). We paid, still left a nice tip (waitress was very pleasant) and promptly left.
Side Note: Our first visit to here was mid-week, about a month ago. The restaurant was empty on that visit, somehow the waitress ordered me food that I did not ask for. It was an honest mistake and they corrected it. It still demonstrated that they have some issues to deal with at the Grand Cafe.
In Summary: We were willing to overlook an issue with our first visit and give it a second chance. After yesterdays poor showing, there will be a third visit here. Like I said above, there are way too many options in this city.
Hopefully Station Casinos will take notice and make corrective action. Especially after reading the other poor reviews online. They are not the best, and what a beautiful casino like Red Rock should be comfortable with. It's a nice restaurant and has potential. Right now it's not living up to the standards of this resort.
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