I moved to the area approximately five years ago and have visited this nail salon on a fairly regular basis. However even though the customer service was mediocre I continued using this salon because they did a good job on acrylic nails. I visited another salon on Peoria Ave. when I became frustrated with the staff's limited English making it difficult to fully communicate what I wanted done. I don't know what the other people in the reviews were talking about when praising the decor. The decor is very amateurish although this is not a basis for good service. In the last five years I have never been called by name and only once did I feel that I was remembered from a previous visit. Today was the last straw. I went in without an appointment and had one person who had an appointment be serviced ahead of me. That was perfectly understandable. Then a lady came in wanting a manicure and pedicure. I was there for a fill. The other lady was immediately taken back for her service. By the time I was called back I was asked to sit down and then I waited until I realized that there was no one available to do my fill. The one lady that kept reassuring me it would be only "five minutes" was doing the other lady's manicure. I waited for approximately five minutes and left. I will never go there again. Good job on the nails but poor customer service!!