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| - This was honestly the worst experience I've had at a restaurant in a very long time, if not ever. My husband and I had reservations for two hours before we went to see a show that I've wanted to see for years. We had a Groupon that was two courses (burgers with sides and a dessert) with wine. We were seated (one of six tables with two servers, a manager and a bartender...so not exactly busy) and it took 20 minutes for a server to come by and get us water. We ordered the wine and were ready to order, but he said he'd get the wine first. We waited another 20 minutes. He came back over with the wine and took a good five minutes opening it, telling us that the manager was too busy to get the wine and he usually doesn't open the wine. He then was about to leave and I told him we'd like to order. He took our order and the food came out pretty quickly, about 15 minutes later. It was fine. Not as good as some of the other burger places in Vegas like Holsteins, Burgr or LBS. The fries tasted like they came out of a freezer bag. We ate and then sat another 20 minutes waiting for them to clear our table. When we finally ordered dessert, we waited another 20 minutes until I was livid because we were going to be late for our show. An hour and forty minutes for a one course meal?! Our server came out and told us that they didn't have the dessert we ordered, even though we saw it come out for other guests. They charged us for the extra side we ordered and tax and tip, but since we had to leave we never got the dessert that we had paid for. The manager and server were not apologetic and were quite rude. I would never, never go back to this place. And needless to say, we missed the first 15 minutes of a show I've waited years to see.
I typically am very forgiving at restaurants as my husband works in the service industry and I know things can get hectic, but seriously. There were a dozen people in the restaurant. Get your shit together PoshBurger.
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