I liked going to Flip Side until a couple of recent experiences here. The burgers are great & gourmet, and the sweet potato fries & wedge salad are good sides, but you have to pay extra for them. And the burger prices recently went up, so I don't ever really feel like paying $10-$15 just for a burger which probably costs less than half that to make. I got a shake here once for $7 which was half the size I could've got at Mitchell's & very mediocre.
I believe the management at least at this location is very poor. One time we had a server who was clearly high and very out of it. Another time we walked in for lunch on a Sunday and it was FREEZING inside, probably under 60 degrees to where I didn't want to take my jacket off. When asking the server, he said they had problems with the heat. Which begs me to ask the question why they would even open their doors for business if they couldn't keep the place at room temp! Ridiculous, but frustrating as I once enjoyed this place but doubt I will ever re-visit.