I visit this branch quite often, and during my most recent visit I stood in line for about 30 minutes, and im not exagerating! The line was out the door! There was only two tellers, and one of them was going back and forth to help the drive-thru as well. It was understandable as Chase is in the process of implementing computerized tellers at all of their branches.
Aside from this, Chase has always been great to me!