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  • Sales people are in business for themselves. You don't know what you are paying per square foot/sq yd when you are talking to them and looking at the few panels they bring in. They measure, give you a total price and schedule the install, which was quick, but when it arrived it was the wrong carpet. DONT pay up front, you might get the same service. Had to wait a couple more days for install. Next crew of installers were the best part of my experience with Empire. The 2 men get 5 Stars for their professionalism and friendly manners. I'm very glad I got them on my 2nd install appt. The Customer Service was exceptional as well when I complained. My sister on the other hand had an aweful experience. Her Salesman quoted a ridiculous amount for carpet and sheet vinyl and when asked about the 50% off, he just said you picked carpet that wasn't included. Well, well, that is the panel he brought in. His pricing was $8,000 all together for the work. My sis cancelled and we found Rite Rug in Strongsville. Great store, you go in and see hundreds of carpets with the prices clearly labelled so you know what they cost. My sis's whole house for carpet and vinyl sheet from this store will be under $3000, 5k less than Empire's salesman was ripping her off for. The salespeople charge what they want and are independent contractors, so if you find a saleman from there you like, stick with him, because they can charge what they want and you have a crazy 14 page contract (what's with that???)
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