Made an appointment. Was seen at my appointed time. Told me they would evaluate the situation and call me. I already knew what was needed as I had taken it to the dealership, I didn't want to pay dealership prices! So within half an hour they called me and told me exactly what the dealership said. Didn't try to say I needed a bunch of extras....I also was able to use the YELP discount! Super nice guys, honest, didn't overcharge, highly recommend!