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  • He was prompt and on time. Price was higher than he originally told me over the phone per sq ft. I hate to try to undercut people so I went with it. I felt like he was in a rush and wasn't listening to what I was saying. I tried to stay out of the way with my two kids and trusted his reputation to do a good job. However, I was shocked to see his equipment took up about 30% of my grout in various places. He didn't mention a thing when he said he was all done. The moment I mentioned it he immediately got very defensive about how it must have been a pre existing condition that I didn't notice as the grout was dirty. My tile floors were installed about one year ago, I personally clean them every week and there was no missing patches of grout. I tried to point out the various areas, he stayed defensive and claimed no responsibility. I felt very uncomfortable and wasn't sure what to do as my husband was at work. I paid him $600 to do an hour and a half of work and was left with clean tiles, missing grout, and a lot of frustration. To make matters worse the grout was not evenly clean for the hefty price. Large areas were left dirty. All he kept saying was how happy I was going to be with the floors when clearly I was not. My husband and I then spent three hours patching grout, and another two trying to clean up the mess the following day. All in all one of the worst experiences I've ever had. If it was ever a remote possibility that my grout would come up it should have been discussed and tested on a small portion of tile. For a guy who supposedly specializes in tile cleaning this should have been a known factor. I did call to ask if he would come out after grout was patched to do a quick clean and he agreed, however I was so scared it would only damage my floors further. All in all I spent a ton of money to be frustrated.
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