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  • Scottsdale must have the highest number of salons per capita in the Southwest. The fierce competition means they have to always give their A game or risk customers going to the next salon over. Since Carolyne's just rents out space to the artists, this review is limited to their running of the front desk and the facility itself. I'll keep this brief so please excuse my bluntness. The people who answer the phones and handle customers at the front desk talk in overly brusque tones to the customers, make customers wait too long before they acknowledge them in person or on phone, and just generally have terrible phone skills on both a people and technical level. Forget about it if you need a stylist with a certain specialty, because either they don't have a clue or will just match you up with whomever is available regardless of what you asked for. I got a better result from the student at the beauty school down the street than the "specialist" they set me up with. The salon itself is decorated nicely, but is so dirty with fingerprints on everything and a thick layer of dust that's highly visible in all the out of the way places. This is the kind of salon that one might be able to live with if the stylist they love moves there, but otherwise I'd recommend one of the hordes of other Scottsdale salons that try harder.
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