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| - Of all the hotels my wife and I could've chosen to have our wedding at we chose the Caesar's palace. It has always has been my favorite complex until the way we were treated by their rude vallet staff.
Nathan, their head of parking was the first one to greet us with a rude, bad attitude. Even though I explained to him we were getting married there he said that only "diamond" guest could get their vehicles vallet by the front entrance with a pretentious demeanour. So there we went towards the back of the building with all our things to move across the entire hotel.
The second rude vallet employee Miguel, who worked the area where we were told by him that it was parking only for Limos, was very condescending by telling us that that area was for Limos only, asking, "do you see any taxis here"? Even though there was a cab right in front of us and the reason why we walked to that door to beging with. Idiot!!
Third, they would not allow our Limo driver from Elite Limos (Awesome by the way!) to park in from of the entrance while we were walking towards it with my family, my wife's family and all if our friends, 45 total. They made him move, when he tried to drive around they yelled at the poor guy and made him park way far from us, forcing us to take a long walk outside in the super hot heat, at 8 pm in the evening!! We were sweating our Arses off!! Exhausting!! We spent a lot of money to get married there and we were treated like we were peasants!! As if they were doing it for free!! Nothing but bad attitudes from people who make most of their living with tips! What the hell happened to good customer service?? The wedding itself thank God went well. But the hotel not only ignored my complaints in regards to their rude staff, but never called us back with any resolution what so ever which shows how little they really care.
Our advice, if you are getting married, go to Bellagio, Aria or any other place were they will treat you the way you are supposed to be treated, "diamond" members or not, it was our wedding day and my family had to travel from another country to come share this with us, including Family and friends from Michigan and other states.
We stayed there four days and brought a lot business, including our relatives and friends who stayed there and spent a lot of money as well. What bothers us the most, is that until this day no one has cared to even try to make any of this right in spite of all the calls I have made and the several "managers" I spoken with.
The Caesar's Palace staff partially ruined our wedding. Never again, we will stay at your hotel.
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