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  • This review is for the Maple location at 200 McNaughton Rd. Well the manager here (Larry) knows nothing about keeping the customers satisfied. He has no clue how to treat customers let alone manage a store that size. There is a reason people keep going to Home Depot. I visited this location to see what backsplash options they have for my kitchen. There was a backsplash that looked decent and I asked a lady working there to give me a sample I can pay for to take home to try out in my space. The piece she gave me had a ripped netting in the back and she assured me it will be fine returning it so I paid and took two samples home. So few days later I go back to return the sample and the guy at the counter tells me he has to check with the manager since the backsplash is snapped. By snapped I mean the netting in the back was separated. So they page Larry the manager and he first tries measuring the backsplash , I guess he thought I might have stole a piece of backsplash! I have no idea what you can possibly do with a single piece of backsplash size of a coin. Then he tells me he cannot refund me since the netting is snapped so I explain to him that lady working there gave the snapped one to me in purpose because I was looking for a sample to try out and he tells me No and just left. So I asked for the head office number and he comes back and hands me a piece of paper with head office number and tells me to call them and leaves again. How is this guy even the manager at this store? I work in retail and I would be fired right away if i treat customers like that. Another manager came by, an older gentleman named Joe and he was helpful and finally refunded me the money but this store gets a 0 because of Larry and they way he treated us.
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