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| - Since I work in Kingsley and watched this place being built over the last six months, I was eager to try it. Apparently there are some growing pains to endure before it realizes its full potential. On balance, the food was good, but the staff needs remedial service training NOW for the joint to avoid a bad reputation. Disinterested and aloof service got in the way of what I had hoped would be a pleasant meal.
It was moderately busy at lunch and the hostesses were oddly discombobulated, which was very disconcerting. What are they like when it's REALLY busy? First impressions count, and the staff seemed to be in an awful hurry to throw that impression into a dumpster. I did not want to eat at the outside bar, and because it was a beautiful day I inquired about the tables that line one side of the building outside facing a lake. I was told they did not have the wait staff to manage that area, so I had to eat inside. Wrong answer -- really, no fooling -- WRONG ANSWER! You can scare off A LOT of trade that way.
My instincts and previous experience suggested I ought to leave but I stuck with it out of curiosity. Once I'm seated I have a five-minute limit to be waited on, no exceptions. Shoddy service is my number one pet peeve. My waiter showed up with 10 seconds to spare. He was competent, empathetic and not detached, which singled him out from a staff that confuses quick movements with actual service. Does anyone take pride in their work anymore?
I ordered the Pub Burger, which was quite tasty and juicy, but a little on the messy side. It was fairly noisy with music in the restaurant and fraught with manic activity by the staff, but I've been in far busier places where the staff's activity does not call attention to itself. I'd like to come back after work to try one of the many beers on tap, but it'll be some time later after they work out the obvious kinks with the staff. Head's-up, management!
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