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  • Red Robin Bell Rd Surprise was always our go to place atleast once a month work or family of 7. One of the only places every one of us always find a food we enjoy. Been going to this one for about 7 years now always great service great good. Last night was complete opposite. Went there to celebrate a bday, bday girl wore bday tiara...Bday acknowledged by our waiter. That was nice. Then it went down hill. Special item buzz clucks n mac....they are out of the buzz. No bottomless fries available...we waited over 20 min for those as an appetizer. Daughter ordered bbq chicken wrap....said no sorry we are out of shredded cheese cant.make it (no opportunity to say no cheese is fine?) So they sell her on a Caesar wrap.... which came with...shredded cheese when it got to the table? They also changed their salads....they used to be huge green leafy...now it's very sad looking and of poor quality. Not to mention the stuffy unhappy looking manager standing outside kitchen.. roaming back and forth and not a word to guests...not even a look or smile. Also i do not like to check out using the machine on the table...we were told to use it yet told them several times we are using cash not card. It's obvious management changed hands sometime recently and not for the better. I want our old Red Robin back! On the upside we had an amazing server. ..Austin. took wonderful care of our large group and engaged with us and the kids. ..had kids laughing and was very attentive. Poor management. .. not his fault. Thanks Austin!!!
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