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  • We visited this dealership to investigate/purchase a 2014 Jeep Grand Cherokee. The first time, we went on a test drive with a saleswoman (I don't remember her name) and we decided to not buy from her because she didn't even know the product she was trying to sell. She knew nothing about the engine or transmission of the vehicle. We went back a month later, giving the place a second try using a different salesman. We ended up buying a Grand Cherokee from Michael. He was very nice and knowledgeable throughout the entire purchasing process. Here's where the experience goes bad. After-the-sale interactions with Michael were full of unfulfilled promises and excuses. It's the typical feeling of they now have your money so all customer service is thrown out the window. He lied to us about the availability of ordered items. I wish car salesmen would quit perpetuating car salesmen stereotypes. Classic bait-and-switch of great customer service before/during the sale but bad customer service after the sale. Our next Jeep will be purchased elsewhere.
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