I haven't rented with Hertz for a while and tried them again and the customer experience was so bad I'll never go back. If you're not a gold member they treat you like crap. Very long line to get your contract and rude service if you don't buy the upgrades. Then they send you down to another waiting area after already long line. The downstairs waiting area had no staff and just a customer loading sign. Waiting another 30 mins to get my car.m and these was only 2 of us there, They clearly make it miserable if you're not a member.