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| - Today was my first time visiting Sunflower restaurant and the service was HORRIBLE. The food was good. Unfortunately, the customer service was terrible. Our waitress was amazing, but the hostess and cashier was rude, irritable, and unprofessional. Prior to being seated, the hostess rolled her eyes as we counted the number of people in our party. This type of body language will make anyone feel very uncomfortable and unwanted. After spending $50 & leaving our waitress a tip well over 20%, I purchased fried shrimp to-go and sat in the chairs in front of the register and waited for my order to be provided to me. The waitress walked by and told me that it would be ready in 10 minutes. I waited 15 minutes and politely asked the cashier if she could provide me with an estimated wait time for my order. She told me that it takes 10 minutes to be cooked. I told her that it had been 15 minutes & her exact response was "Well we are busy and there is nothing that I can do about that. You'll have to wait." Which I didn't mind doing, but her attitude was unnecessary. She forcely pushed the kitchen door open, came back, & told me that it would be 2 minutes. Another 10 minutes goes by.. as I waited I watched the cashier process cash transactions without making eye contact nor smiling at customers. I also saw someone place my food on a shelf under the register area, but I didn't say anything. I waited for the cashier to notice. She finally noticed, with no smile, no apology for the delay she said "You paid for this right?" I responded yes ma'am with a smile and she practically threw the food in my hands. At that point, I did not want the food anymore so I asked for a refund. The cashier called the hostess over who just so happens to be her mom and her mom said, "Well she paid for it so what's the problem? Go tell your dad." The waitress went in the kitchen, came back, & processed my refund. There was a party standing at the counter that complained of bad service as well, which is sad because I've heard so many good things about their restaurant. Unfortunately, my experience wasn't the same as others. Their first impressions made a lasting impression and I will never eat there again! Advice: Great customer service is the key to a thriving Organization. The cashier lacks proper customer service skills, but obviously is overworked & may need some help. Today might have just been a bad day, but regardless of the day you're having or how busy it is that shouldnt affect the way that you treat customers.
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