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  • Yama has done a completely satisfactory massage on my last appointment in. Therefore, my girlfriend booked an appointment for me with him again a week out to be sure we could get a time that would work for me. As soon as she booked the time, she wrote it down on our calendar and also put it into our google calendar that we share so we can be in sync with each others hectic schedules. Today as I'm getting ready for my appointment that I believed was at 2:30, I get a courtesy phone call at 2:10 asking where I was because my appointment was for 2:00 I was told. I am made aware that if I am able to show up at 2:30, I can still get 60 minutes of my paid 90 minute massage. That won't work because I would book a 60 minute massage if I wanted 60 minutes. Principle of the matter is that we are so tight on scheduling that we operate our very lives like a business to make sure we are never late. Seriously, my hair stylist and my employer can attest to that. My inclination is that there was perhaps, an error, on putting the time into their appointment calendar. So I decided swiftly that the massage therapist should not be the one to suffer because of others miscommunication or error so I notified that I would not be coming in and to go ahead and charge the card. This is a very frustrating experience for me, If I wanted to throw away money over these types of incidences, I would prefer to have donated more to one of the #VegasStrong causes. It upsets me too because I have seen a previous review from last year of a similar error so I can see how this will probably play out. My 1 year membership seems to be ending so I'll probably burn the remaining credits I have at another location and terminate.
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