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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-04-16 00:00:00 (xsd:dateTime)
itemReviewed	Machu Picchu Peruvian Cuisine & Bar
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I honestly love the food here but what kills me is the lack of structure on running the restaurant and customer service here at this establishment. My boyfriend and i have been long time customers of this restaurant from the days when they were located off of E Independence and have always loved their food. However after my past few dining experiences here haven't been the greatest so I'm going to back off for a bit. What brought it home for me on backing off of this place was when i went to grab lunch last Sunday there with my girlfriends. We walk in the doors and the front lobby was packed full of people. There was no hostess to be found anywhere to even help direct the traffic of people. Everyone was scattered everywhere just anxiously waiting to be seated or have their name put down on a wait list. Hell no one knew where the line began or ended, people were just making their own lines. From the time i walked in to the time i finally got to put my name down on a wait list was literally about 10 mins of just waiting for a hostess to greet us. The hostess was fine with my group, but i watched her interactions with other customers and it made me cringe. She was rude and would have an attitude towards them. We were told it'll be a 25 min wait which ended up being 45 mins but who's keeping count haha. I could tell the frustration grew with other clients as well because the hostess would come out and then go missing for long periods of time. Some people weren't even greeted as they were standing there waiting and waiting. Again no form of structure and it drives me off the walls because i come from working in restaurants. It's just unprofessional and poor customer service. For the 45 mins that i waited to be seated, I literally watched people walk in and walk out because again no staff to be found to greet them or inform them of what's going on. I would see them stand there for 5 to 10 mins and then just walk out because they couldn't deal with the madness Fast forwarding to when we finally get seated, our "hostess" ended up also being our server which was just madness to me. Hence why she would go missing for long periods of time since she was "hostessing" and "serving". On that note, service was just slow, our orders got messed up. My girlfriend and i spoke up and our server/hostess had the audacity if we still wanted our order corrected. I was just so taken back by the ignorance. Again, i dont necessarily take the mentality that the customer is always right but seriously?!?! If you made the mistake then fix it, point blank. I just couldn't believe she was seriously asking my girlfriend if she still wanted her side that she didn't receive. Like hello we're paying for it and if we ordered it then yes i would like what we ordered. As i keep repeating just the lack of customer service kills me. Anywho, it was 2 hr lunch that was honestly a waste of time. I wish i listened to my gut and had gone elsewhere to dine cause honestly all we received was ok food and hands down horrible customer service. They have some serious issues to work on so until they get all their kinks worked out, I'm backing the hell off for a long while on dining here.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Noy

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