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  • I am writing regarding a tremendously awful experience that I, 2 colleagues, 2 clients and 3 special guests (2 professional athletes and their agent) had at this restaurant last night. We had a 6:30PM reservation and when we called prior to the reservation to let them know one additional guest would be joining, we were told by the staff that they could accommodate but that we would have to be done by 7:45PM. I was in shock at that comment since A) the restaurant is an expensive one and I'd expect you to understand guests would want to take their time to enjoy that expensive experience and B) that's just not an appropriate thing to say to a customer. I ignored the comment from the hostess for both reasons mentioned above and shook it off prior to arriving. Fast forward to dinner; I'm sitting at our table and the server greets me with "I'm sorry you have to leave so soon!" to which I replied... "What do you mean? We have nothing scheduled for after dinner" he said "we have another party coming in here at 8" (i.e. You people need to leave). The next hour and 15 minutes were about as enjoyable as a well done steak. I could sense we were being rushed by our server and the bus boys from the first course to the third... wait a minute... from the first course to the second since we weren't even offered coffee or dessert but presented with the check instead! I've never experienced treatment like this at ANY restaurant, let alone at one as upscale as this one. The $1,500 bill was not too shabby, so it was not as if we were taking up valuable space and splitting 3 side orders. We bought expensive wine, appetizers, salads, steaks and sides (not to mention a $120 lobster special that should have only been a lobster tail one of the guests asked for... something I could write a separate post about) so to be treated like that and rushed out in that manner was absolutely uncalled for. The food was good - I can't complain too much about that; but the service was so embarrassing (for both the restaurant and myself to be treated that way in front of my clients) that it has completely overshadowed any bite of that meal. The lobster (which they incorrectly ordered on our behalf and charged us for), was not good. Not at all. It wasn't worth $25.... And yet we were charged $120. I spent $190 on each guest and it might as well have been McDonalds.
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