If I could give negative stars I would. Worst internet provider in Northern Ohio. I have only been a customer for a short period of time, however I have been without internet for 75% of the time. I have had 4 techs come out to fix the problem with no solution that lasts longer than 24 hours. I was told by customer service that I have bad air in my house that is why my WIFI doesn't work. Also I should just run a hardline to the modem and then it would work. I have had a tech call me 35 minutes past my appointment time to tell me he was running late and would be there in another 45 min. Horrible customer service even worse product!