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  • I really liked this place, as I got delivery from here often. Usually takes an hour, give or take ten minutes. Then, one night, it took two hours. It wasn't a prime-time. Around 9:15 pm on a Sunday night, not unusual timing for me. I figured it'd arrive around 10:15, I'd eat, and be in bed by 11. I was wrong. Around 10:25, I called Thai One On and asked about my delivery. "It'll be there soon," was all I was told. 10:45 pm I called back. "Yeah the guy is close," I was told. Everytime I would phone, no one would really answer me. I ordered through JustEat, usually embedded in your confirmation email is a link to see the real-time of when the driver will be there. It said 10:15 pm. It was now nearing on 11 pm. I wanted to be in bed. I was hungry. I was confused. I just wanted answers. When my food arrived past 11:15, I called back one final time and the guy said someone from head management would be calling me the next day before 4 pm. The next day came and went. I emailed JustEat and asked what I should do. (This service by the way was great, I mean, it wasn't their fault they are a middle man, but their customer service is really good. You can live chat with an agent which is great because I could do it from my desk at work which still doing my work) They called Thai One On for me and was told someone from management would phone me the next day. The next day: came. Went. I emailed JustEat and told them the issue and finally someone from Thai One On called me. I don't even know if the guy was speaking English, every now and again a word would come out that sounded like a word I recognized, but basically he was talking so fast with such a strong accent I have no idea what the agreement or outcome was. I never got answers. I would have been happy with "sorry". At the end he finally said he would text me a code I could use on their personal website for 25% off. I never heard from him again. I liked the food, but I can't handle the run around.
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