I used to go there with a friend on Tuesdays as they have their $5 drink during weekdays and have a huge martini selection. We have not really paid attention to the service, although we have been a bit shocked by the fact that once you finish a drink, a member of the staff comes right away to ask if you want another drink and comes several times if you don't drink anything...
But 1 month ago, we went there and it was a disaster! First a waitress took our order (actually I kinda forced her to take our order since she was dealing with the table next to us and the other 4-5 waiters would just stay behind the bar talking and texting), and a few minutes after a waiter came asking for our ID (although they know us since we go there weekly) and also for our order. We told him we just ordered with his colleague and he said that she forgot itt! Wow! So shocked by this attitude! Since then we decided to not give them any money any more!