This is solely based off of the service that I just received. I have been to this location before and the staff is generally very friendly.
Today I walked into around 10:30 to grab a quick sandwich to go. I asked the blonde behind the counter if they were serving lunch yet, she replied that they have both breakfast and lunch. I asked for the crispy chicken sandwich as I had noticed it advertised in the front entrance when I walked in. As I was waiting I noticed her grabbing an egg. That was then I realized that there were two versions - a breakfast AND lunch. I cannot stand egg, so I quickly went up to her and explained (and apologized) that I meant that lunch version not realizing that there was also a breakfast version.
In response she told me in a blunt tone "it's usually a breakfast sandwich at this time". I was stunned at her reply considering the conversation that we had JUST had when I arrived. I was tempted to walk out and leave as I had lost my appetite. At this point, there were a few other customers who had walked in after me. I didn't want to create a huge scene.
I don't care if I am at McDonalds, Bruegger's, or Capital Grille, every customer/everyone deserves respect. Unfortunately this visit has left a bad taste in my mouth due to the poor attitude of one employee.